Resume of
Timothy J. Wentzell

 


 Summary
   
A Senior Systems Technologist with over sixteen years of computer system and peripheral experience including technology rollouts, installation and maintenance of Tier 1 equipment (IBM, Compaq, Toshiba, Hewlett-Packard and Lexmark). Invaluable experience in administering Windows NT 4 Servers/Workstations, Windows 2000 Servers and Professional Desktops in a multi server LAN/WAN environment. Skilled in many software titles from office packages to graphics packages.

 

 

Professional Experience

Neural Net Technologies, Dartmouth, NS                                                    2000-Present
 Computer Technologist / Owner
 
  Designing and realizing complete Websites, from Domain Registry, Hosting, Website Creation, to ongoing maintenance and E-mail support
  Provided technical support and IT Direction for the 2002 International New Media Festival
  Provide consulting services including post sales support for a client of a major IT firm
  Design and implemented several IT infrastructures for client road shows and presentations
Offer a full range of Hardware services and Software solutions for clients

Accomplishments:
 
  Developed several high quality websites from inception to completion gaining valuable experience with web hosting and registry procedures
Gained valuable experience with Windows NT 4 Server, Workstation and Windows 2000 Server and Professional as well as Project Management

 

 
GE Capital ITS, Halifax, NS                                                                                        2001-2002
 Customer Service Representative
 
  Provided a full range of reliable, value-add support services to help control and manage clients’ IT environments
  Delivered management solutions including Managed Services (Desktop, Laptop, Servers, Desk Side Service, IMAC), Technical Services, Help Desk and Professional Services
Ensured clients received maximum return on technology investments

Accomplishments:
 
  Received numerous letters of commendation from clients for providing superior customer service
Demonstrated initiative in becoming knowledgeable with various management software and multiple helpdesk functions, enabling the provision of value-add services to clients

 

 

MicroAge Computers, Dartmouth, NS                                                                      1993-2000
 Senior Technologist, Client Services
 
  Installed and maintained Tier 1 equipment and peripherals daily
  Managed various service accounts
  Performed Project Management, pre & post sales support and equipment rollouts for 225+ users
Serviced printers, laptops, desktops and file servers as required

Accomplishments:
 
  Received numerous letters of commendation from clients for providing superior customer service
Mentored new employees and students as they joined MicroAge

 

 

True North Computers Ltd., Halifax, NS                                                                1992-1993
 Service Manager
 
Managed, set up and maintained the entire technical department from system production to system services which included public, employee and supplier relations, staff scheduling, system production and system repairs
Accomplishments:
 
  Successfully reorganized and implemented processes to increase customer /supplier satisfaction levels
Effectively raised system production levels by 104% while reducing system production failures by 27% overall

 

 

Back to the Basics, Dartmouth, NS                                                                           1991-1992
 Electronic Technician, Client Services / Owner
 
Installed and configured various software packages including the Networking Software LANTASTIC and serviced various equipment including photocopiers, computers and printers
Accomplishments:
 
Acquired a greater appreciation of providing a high level of customer service

 

 
 

Beothuk Data System Ltd., Dartmouth, NS                                                  1988-1991
 Systems Engineer
 
  Installed and maintained UNIX/XENIX based mini computers
  Repaired pc’s and peripherals, trained clients on use and administration of systems
Accomplishments:
 
  Acquired considerable knowledge by conducting site wiring for computer equipment
Solely implemented a turnkey solution for a client involving a 150 user Unix based Mini Computer system including three separate servers throughout Nova Scotia

 

 

Eastern Electronic Supplies, Bridgewater, NS                                                               1988
 Electronic Technician
 
  Repaired Radio Shack line of computer equipment and consumer electronic devices on an electronic component level
Installed satellite links and computerized alarm systems as well as serviced and installed wireless radio systems
Accomplishments:
 
  Gained extensive knowledge of site wiring for various electronic systems including extremely complicated installs of high end Alpine automotive audio equipment
Perfected a method of modifying a line of General Instruments C-Band Receivers to accept and de-cipher scrambled signals at an electronic component level

 

 

Education and Additional Training
CONTROL DATA CORPORATION, Halifax, NS      1988
Mini-Computer, PC Technology and Systems Integration Technology

AT&T CTEC, MARKHAM, ON      1990-1991
Total of 6 diplomas in AT&T Systems and Technology – UNIX, WGS, 3B2, WIRING SCHEMES

Certifications:
 
  IBM PSS Hewlett Packard PRIME
  A+ Lexmark AST
  IBM Epson AT&T
  Compaq Fujitsu    
  Toshiba Unisys    

 

 
Personal

Volunteer and Community Activities:
 
  Senior ranks, North Queens Fire Association Inc.                            1986 – 1987
  Deputy Chief, Junior Fire Department                                                1984 – 1986
North Queens Fire Association Inc., Junior Fire Department          1981 – 1986
 

Hobbies and Interests: (apart from the IT field)
 
  High end photography, both digital and traditional analog media
  Loud speaker design and development
  Home Theater design and improvement
  Robotics and Electronics
  Carpentry
  SCUBA diving - have obtained the ADVANCED certification from PADI and have strong interest in Re-Breather Technology and Technical Diving

 

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